Online Courses

  • Conflict Resolution

    • Understand what conflict and conflict resolution mean
    • Understand all six phases of the conflict resolution process
    • Understand the five main styles of conflict resolution
    • Be able to adapt the process for all types of conflicts
    • Be able to break out parts of the process and use those tools to prevent conflict
    • Be able to use basic communication tools, such as the agreement frame and open questions
    • Be able to use basic anger and stress management techniques

    Course Price

    $149

    Course length

    4 Hours

  • Emotional Intelligence

    • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
    • Understand, use and manage your emotions.
    • Verbally communicate with others.
    • Successfully communicate with others in a non-verbal manner.
    • Identify the benefits of emotional intelligence.
    • Relate emotional intelligence to the workplace.
    • Balance optimism and pessimism.
    • Effectively impact others.

    Course Price

    $149

    Course length

    4 Hours

  • Leadership and Influence

    • Define “leadership”
    • Explain the Great Man Theory
    • Explain the Trait Theory
    • Understand Transformational Leadership
    • Understand the people you lead and how to adapt your leadership styles
    • Explain leading by Directing
    • Explain leading by Participating
    • Explain leading by Delegating
    • Kouzes and Posner
    • Conduct a personal inventory
    • Create an action plan
    • Establish personal goals

    Course Price

    $129

    Course length

    3 Hours

  • Negotiation Skills

    • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
    • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
    • Lay the groundwork for negotiation
    • Identify what information to share and what to keep to yourself
    • Understand basic bargaining techniques
    • Apply strategies for identifying mutual gain
    • Understand how to reach consensus and set the terms of agreement
    • Deal with personal attacks and other difficult issues
    • Use the negotiating process to solve everyday problems
    • Negotiate on behalf of someone else

    Course Price

    $129

    Course length

    3 Hours

  • Work Life Balance

    • Explain the benefits of work life balance.
    • Recognize the signs of an unbalanced life.
    • Identify employer resources for a balanced lifestyle.
    • Improve time management and goal setting.
    • Use the most effective work methods for you.
    • Create balance at work and at home.
    • Manage stress.

    Course Price

    $99

    Course length

    2 Hours

  • Workplace Diversity

    • Explain the definition, terms and history of diversity
    • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
    • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
    • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
    • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
    • Understand and respond to personal complaints, and develop a support system to manage the resolution process
    • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

    Course Price

    $99

    Course length

    2 Hours

  • Assertiveness and Self-Confidence

    • Define assertiveness and self-confidence, and list the four styles of communication
    • Describe the types of negative thinking, and how one can overcome negative thoughts
    • Explain the difference between listening and hearing.
    • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
    • Utilize methodologies for understanding your worth -- and the use of positive self-talk
    • List reasons why a pleasing appearance and body language are critical for creating a strong first impression
    • Practice sending positive communications phrased as “I-Messages”
    • Practice strategies for gaining positive outcomes in difficult interpersonal situations.

    Course Price

    $99

    Course length

    2 Hours

  • Body Language

    • Define body language.
    • Understand the benefits and purpose of interpreting body language.
    • Learn to interpret basic body language movements.
    • Recognize common mistakes when interpreting body language.
    • Understand your own body language and what you are communicating.
    • Practice your body language skills.

    Course Price

    $149

    Course length

    4 Hours

  • Improving Mindfulness

    • Define mindfulness
    • Develop techniques to make oneself more attuned to the present moment
    • Understand the value and utility of one’s emotions
    • Learn how to identify and counter distorted thinking
    • Learn how to cultivate genuine positive emotions
    • Become more fully present in social interactions

    Course Price

    $149

    Course length

    4 Hours

  • Increasing Self-Awareness

    • Define the self and different aspects of the self
    • Learn from introspection
    • Understand the nature and value of emotions
    • Appreciate themselves
    • Appreciate others
    • Improve effectiveness

    Course Price

    $99

    Course length

    2 Hours

  • Increasing Your Happiness

    • Discuss how planning ahead cultivates workplace happiness
    • Create a nightly routine and daily plan
    • Relate more effectively to others in the workplace
    • Understand how the workspace environment impacts happiness
    • Think more positively
    • Take actions that will create greater workplace happiness

    Course Price

    $99

    Course length

    2 Hours

  • Interpersonal Skills

    • Understand the difference between hearing and listening
    • Know some ways to improve the verbal skills of asking questions and communicating with power.
    • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
    • Identify the skills needed in starting a conversation.
    • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
    • Understand how seeing the other side can improve skills in influencing other people.
    • Understand how the use of facts and emotions can help bring people to your side.
    • Identify ways of sharing one’s opinions constructively.
    • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
    • Learn tips in making an impact through powerful first impressions.

    Course Price

    $99

    Course length

    2 Hours

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